Enhancing Customer Experience Through Partner-Led Professional Services

At Forcepoint, we are continuously focused on building a positive partner and customer experience. Anticipating customer needs is in our secret sauce and prioritizing the customer journey isn’t just a task that we check off on a list, but a value that we live by each day. However, we know that a strong experience begins long before our customers decide to implement and deploy Forcepoint solutions. 

Customers that purchase professional services to deploy and maintain their Forcepoint solutions experience faster time to value with their technology, reduced number of support tickets, and a higher overall satisfaction with their purchase leading to an increase in customer retention rates. Forcepoint is committed to providing certified partners with an opportunity to provide partner-led implementation and deployment services to our mutual customers.

While many partners will have the staff and certifications to deliver their own professional services, other partners may be looking to engage a trusted third party.

Many authorized distributors across regions have developed service packages

Many of our authorized distributors in North America, Europe and the Middle East have developed service packages and can implement and deploy Forcepoint products on behalf of their partners. Partner-led services work together to deliver assessments and deploy or manage service offerings that enable customers to maintain a robust cybersecurity infrastructure.

CLICO and E92 highlight their commitment to providing exceptional technical support and services to Forcepoint's partners:

For many years, CLICO has demonstrated our technical value to Forcepoint and our joint partners by offering professional services via our certified engineers, capable of providing partners pre-sales and implementation support. 

CLICO helps enhance the quality of partner POCs and deployments to drive business growth and customer satisfaction and are excited that we can now demonstrate our value in the market even more. — Marcin Maciejewski, Product Manager

Like CLICO, leading UK cybersecurity distributor E92 has also experienced strong results with Forcepoint: 

Throughout our long partnership with Forcepoint, supporting our VAR and MSP partners in every aspect of the sales process—including product demos, health checks, POCs and installation and training—has been key to our joint success and growth. — Neil Langridge, Marketing and Alliances Director, E92

These testimonials underscore the instrumental role played by CLICO in enhancing the quality of partner POCs and deployments and E92's steadfast support in every aspect of the sales process. These partners' dedication to driving business growth and ensuring customer satisfaction exemplifies their integral role in the market.

Why partners will benefit

Attaching deployment services also creates opportunities for partners to improve their overall profitability, earn additional margin, and maximize customer satisfaction through ensuring successful outcomes. Partners have noted that closer technical engagement is a strong opportunity to identify and highlight upsell opportunities, which can be key in today’s digital environment. 

Join Us for a Webinar on September 19^th

Register today for the Global Partner Webinar on September 19, 2024 to learn more about professional services available from Forcepoint authorized distributors. Can’t make it? Don’t worry: the rebroadcast will be available for our partners in the October edition of the Global Partner Newsletter as well as on the Partner Hub.